Once you have discovered a body you should call Biohelpers immediately, our certified technicians are trained to professionally handle the unattended death of a loved one and with sympathy, care and support we will help you with each step of the process.
On the initial call, we will listen carefully to understand your situation and your needs then we will talk you through how we will assist you and what we will do next.
We may need to visit and meet with you in person, at or near to the site, but this will be handled sensitively and compassionately.teria.
All of this will happen with the utmost urgency as we understand the need for an immediate response to such a delicate situation and once we have ascertained the details we will get to work.
We will begin cleaning, sanitizing and decontaminating the site and we will test for bacteria, blood, and bodily fluids. With our specialist equipment, we will ensure the property is clean, liveable and free of contaminants and we will free the area of any odors or harmful bacteria.
What can you expect?
With over 15 years of experience and a tight-knit, family-orientated focus, you will be met with care, compassion and a conscientious workforce that understands you, your needs and the sensitive nature of dealing with the loss of a loved one.
Our technicians are professional and satisfaction focussed, going above and beyond to meet and surpass your needs to make this traumatic time as stress-free for you as possible.
From beginning to end our goal is to complete the best job possible, leaving you free to be there for your family and concentrate on mourning your loved one.
All of our work is carried out to the highest standard, meeting regulatory compliance and adhering to our core values and everything we do, has you at the heart.
We understand that you have more pressing things to deal with so we handle this for you, clearing, cleaning and decontaminating the property, making it hospitable and liveable again.
Safe and discreet
All of our work is carried out with the utmost respect, care and compassion and we will handle each and every situation safely and discreetly, respecting the privacy and wishes of you and your family.
Unfortunately, when an unattended death occurs, neighbors may have been the ones to discover the body and they may have questions, however, our technicians are trained to go about their work respectfully and considerately and we do so in a way which embodies professionalism and high standards. Keeping your information secure and respecting your privacy.
Recovery of property
One of the most important jobs we do is recovery of the property and treating the place where the deceased came to rest. This could be a chair, a sofa or a bed or it could involve other items of furniture.
In some cases, this may involve removing the affected areas such as flooring or walls and will also include removing odors and contaminants from the air.
In many cases, after an unattended death, the house will be sold or rented out again in the future. We will ensure the house is safe, clean and hospitable, ready for use again when necessary.
Dealing with Insurance Companies
In such difficult times, we understand that dealing with insurance companies can be both difficult and challenging. To reduce your stress levels and give you more peace of mind we will liaise with the insurance companies and ensure they have the relevant information and everything is resolved, allowing you to focus on the important matters of being there for your family and friends.